General / How it works?

How does it Works? – Simple! Report your home issue through our online system here. Please fill out the information needed as guided by the system.

Once we receive the request, our support team will be in touch with you shortly for a price quotation. Once the price quotation is accepted and payment received. We will arrange for one of our curated and vetted supplier to attend to your issue at your requested timeslot.

All payments are done electronically and a record is kept for every job. A report will be provided after every job and a history of jobs can also be provided.

 

I'm not Registered. Do I have to Sign Up First? – Nope! Part of the beauty is that you don't have to sign up!
Simply report the issue and fill out the information as you go along, this will create a new entry for you in our database. Easy!

I'm a Landlord. Can I have my Tenant Request the Service While I just Pay for it? – Certainly! Your tenant can report the issue directly to us, indicate that the payment should be directed to the landlord and provide the relevant contact details, including name and email address.

An email with payment details will be sent to the landlord, whom can then pay directly online.

As a Landlord. Would I know what Had Happened and How the Fix Went? – Of course! Once the fix has happeed, we will provide a report to you and the tenant on what has been fixed and the cost associated.

A history of all fixes can also be provided.

WHICH AREA DO YOU OPERATE?

Currently we only operate on Hong Kong Island. We are constantly expanding so please leave your contact details and location with us so that we can notify you immediately when begin servicing your area!


What are your operating hours?

Our online reporting system operates 24/7.

While out normal service hours range from 9 am - 7pm including weekends. We will endeavour to respond quickly during off hours to ensure your issue will be taken care of at the soonest.

Please get in touch with our customer service team during holiday season.


Why should i use V Repair?

A service desk for landlords

  • Landlords are usually the first point of contact when tenants encounter maintenance issues, which can be frustrating. Simplicity can step in and be the first point of contact so that landlords can fully enjoy the benefits of renting out the place and not worry about the maintenance issues

Hassle-free home maintenance service

  • One-stop service that handles searching, coordinating and paying for home maintenance services and is available to you or your tenants 24/7

User friendly experience

  • Report through our online system, quotations are provided quickly and payment is simply a breeze!

A responsive and autonomous maintenance program

  • A well-maintained flat coupled with a responsive service can provide peace of minds to everyone

A comprehensive service

  • We are not just a platform connecting you to the service providers. We are a full service platform that takes care of everything!

about our ENGINEERS

Who are your Engineers? – Our engineering teams are all registered as Minor Works Contractors by the Hong Kong Buildings Department. Each engineering team consists of engineers who are Hong Kong certified, specialises in different disciplines and with many years of experiences, including electricians, plumbers, air-conditioning specialists etc. This is to ensure that we can provide you with the best-in-class service.

If you ever have any issues or complaints with any of our personnel, please feel free to call our customer support team at +852 6373 1330 or e-mail hello@vremaco.com

How do I verify if  the Engineer is being sent by V Repair – Prior to sending our engineer over. We will send over his credentials including picture and name so that verification can take place. Each of our engineers will also carry our V Repair identification with them.

Can your Engineering Team Speak English? – Please let us know if you have language preference for our incoming engineers. We will send over English speaking engineers (or an engineer accompanied by a translator) to service the place.

I'm waiting but V Repair's Engineer is not Present – We're sorry about that! While our engineering team does their best to ensure that they arrive as soon as they can. This may happen occasionally on very busy days. Please contact our customer support team at +852 6373 1330 or e-mail hello@vremaco.com.hk. We'll locate the engineer and update  you on their ETA.


Pricing/ Billing

How much will it cost? – Once an issue has been submitted, we will respond with a price quotation. This would depend on the location, time and the complexity of the issue.

If the information is unclear, such that we cannot provide a quote. We will be happy to offer a free on-site visit and then provide the quote then.

How Does Billing Work – Currently, payment can be done via Cash and Bank Transfer.


Monthly Subscription

How Does it Work? – Simple! Subscribe through our website and we will be in touch for an onboarding inspection. A HK$300 flat fee must be paid to confirm the inspection.

Assuming no major issues, your subscription will begin the day after the inspection and the HK$300 fee will be credited against your 1st month's subscription fee. Each month you are entitled to the number of free service calls included in your plan (please call us for detail).

If there is a maintenance issue, just call us and we will send our experienced engineers over within 6 hours under normal circumstances (during 9 am to 7 pm) and within 1 hr under emergency situations.

Don’t worry about the charge, V Repair will cover that, subject to terms & conditions. Although please note that costs of hardware and parts are not included.

What do you do in an onboarding Inspection? – The main purpose is to check through if there are any critical issues already in existence, if that’s the case, we’ll offer our engineering services at a discount to you before subscription starts.

We will also note down the key appliances specifications and layouts so that if issues do arise in the future, we have the correct and appropriate tools and materials to help you fix it in the most efficient and effective manner!

However, post the inspection, if you decided to not fix the critical issues and/or decided to not proceed with our services and as a result we are unable to continue and provide our services, the inspection payment shall not be refunded.

How Long will the On-boarding Inspection Take? – As we have a standard protocol to follow and since its the first-ever visit. The inspection will typically take between 2-3 hours. This is to ensure we capture all the information we need and don't miss anything


MONTHLY SUBSCRIPTION (Cont'd)

What are your operating hours for subscription service? – Our normal service calls range from 9 am- 7 pm including weekends. Emergency service calls will include those that need to be attended within an hour and those that needs to be attended to after 7 PM.

Please get in touch with our customer service team during holiday season.

How Dose Billing Work for the Monthly Subscription? – Currently. Payment can be done via Credit Card, Paypal, Cheque or bank transfer.

To begin subscription. We would require customers prepay HK$300 to proceed with the on-boarding inspection Which will credit against your 1st month's subscription fee. Thereafter, subscription fee will be charged on a monthly basis.

What happens if I want to unsybscribe the service?  – We are sorry you are leaving us! We would require one month;s of advance notice to unsubscribe you from our service. Last but not least.please let us have your feedback! 

How do I Update My Information?  – Please email our customer support team at info@vremaco.com.hk

Can anyone Subscribe to V Repair? – Currently, we mainly service standard apartment flats, excluding those with large open area / gardens. We will expand our service to include those in the future.

In addition, all our customers will need to pass our onboarding inspection.

How much will the monthly subscription Cost? – Please contact our customer suppoet team at +852 6702 7503 or e-mail Info@vremaco.com.hk for further information

Do you pay for the replacement of hardware and parts for me?  – We will only cover for services provided by our engineers but not the hardware and parts. With our networks of suppliers. Our engineers will be able to quote a price for the replacement at the scene.

What happens if there are parts that need to be replaced?  – If parts needs to be replaced and its below HK$500. We will replace it and invoice you (the landlord) in arrears. For items above HK$500. Our service team will provide price quotes to you (the landlord) for approval before the replacement.

I Still Have Questions, Can w contact V Repair Directly?  – Please contact our customer support team at +852 6702 7503 or info@vremaco.com.hk


Scope of Coverage (For subscription)

What falls under your scope? –

Fair wear and tear under normal conditions (i.e. not damaged on purpose) of the below fixtures

Living / Bedroom area maintenance

  • Power points, sockets & power outlets / inlets, light switches/plugs & Electrical wirings
  • Air conditioner (switches, leakages, addition of refrigerant)
  • Lightings (bulbs & built-in lightings)
  • Door locks
  • Windows (handles, locks and hinges only)
  • Curtain and curtain rails
  • Furnitures (e.g. hinges)

Kitchen area

  • Faucets malfunction (including leakages)
  • Kitchen fixtures
  • Sink leakages
  • Ventilators
  • Kitchen electrical appliances (i.e. washing machine, dryer, stove, oven, mircrowave, refrigerator and others)
  • Drainage cloggages

Bathroom area

  • Faucets and shower facility malfunction (including leakages)
  • Shower screen malfunction
  • Toilet malfunction (including water tank malfunction and leakages)
  • Sink leakages
  • Drainage cloggages
  • Ventilators
  • Bathroom fixtures

Please note that service charges of large scaled maintenance/repair works including water seepages, scaffolding, rebuilding roofs, floors and similar structural projects will not be covered. For more questions, please see "What if I need your help on things outside of your scope?" below or contact us directly.


What if you need help on things outside of your coverage scope?

We work with engineers across various disciplines, as such we have the capabilities to solve all kinds of issues. For items falling outside of our scope above, we will be more than happy to provide a free quotation (which will be separate from the package) and upon approval we will coordinate the fix.


how quickly could you fix the issue?

For normal service call. Our engineers will be at your doorstep within 24 hours (Please specify your preferred timeslots during normal service hours i.e. 9 AM to 7 PM). For emergency service calls. Our engineers will attend ASAP.

Our goal is to fix the issue during our first visit. However some issues could be quite complicated. if more that one visit is  required. We will be responsible for the follow ups and it will not be credited against your package so don't worry about it.


What happens if the same issue happens again right after you had just fixed it?

We're sorry about that. We will arrange for the engineer to follow up on this and this will be on us. Thanks for staying with us.